Ayoade Ronald
Versatile Professional | Communications & Customer Engagement
Lagos, NG.About
A recent graduate with a Bachelor of Arts in English Language and a Bachelor of Education in Adult Education, bringing a unique blend of communication, content creation, and customer engagement skills. Adept at developing compelling narratives, fostering positive client relationships, and leading initiatives to achieve organizational goals. Eager to leverage diverse experience in media, education, and customer support to drive success in a dynamic professional environment.
Work
PLATNOVA SOLUTIONS
|Team Lead, Customer Support
Lagos, Lagos, Nigeria
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Summary
Currently leading a customer support team to ensure high-quality service delivery and operational efficiency.
Highlights
Supervise and mentor a customer support team, fostering a collaborative environment to achieve service excellence.
Develop and implement effective support strategies, enhancing customer satisfaction and streamlining resolution processes.
Manage escalated customer inquiries and complex issues, ensuring prompt and satisfactory resolutions.
Contribute to training initiatives for new team members, improving overall team competency and performance.
Solid Vision Academy
|English Language Teacher
Lagos, Lagos, Nigeria
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Summary
Currently providing effective English language instruction to students, guiding them through curriculum and supporting academic development.
Highlights
Deliver comprehensive English language instruction, guiding students through curriculum and supporting academic development.
Apply innovative teaching methods to enhance student engagement and comprehension of complex linguistic concepts.
Assess student progress and provide constructive feedback, contributing to improved literacy and communication skills.
SHORTLET APP
|Onboarding Agent and Support
Lagos, Lagos, Nigeria
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Summary
Facilitated seamless onboarding for new users and provided comprehensive support for the SHORTLET APP platform.
Highlights
Facilitated the onboarding process for new users, providing comprehensive support and guidance to ensure successful platform adoption.
Addressed a diverse range of user inquiries and resolved technical and service-related issues, maintaining high user satisfaction.
Contributed to improving user experience by gathering feedback and collaborating with the development team on common pain points.
Notes Inc Media
|Digital Assistant
Lagos, Lagos, Nigeria
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Summary
Supported digital media operations, contributing to content management and online presence initiatives.
Highlights
Assisted with digital media operations, including content scheduling and platform management, to enhance online presence.
Provided administrative support for various projects, ensuring timely completion and efficient workflow.
Collaborated with team members on content creation and distribution, optimizing reach and engagement.
Oduduwa Junior High school
|English Language Teacher
Lagos, Lagos, Nigeria
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Summary
Delivered comprehensive English language instruction to junior high students, fostering improved literacy and communication skills.
Highlights
Delivered comprehensive English language instruction to junior high students, fostering improved literacy and communication skills.
Designed and implemented engaging lesson plans, contributing to a positive learning environment and student academic progress.
Evaluated student performance and provided individualized support, resulting in enhanced comprehension and academic outcomes.
Wisdom Technologies Enterprise
|Computer Operator
Lagos, Lagos, Nigeria
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Summary
Operated computer systems for document creation and graphic design, enhancing company presentations and materials.
Highlights
Utilized MS-Word and graphic design software to produce professional documents and visual materials, enhancing company presentations.
Managed data entry and file organization, ensuring accuracy and accessibility of critical information.
Provided technical support for basic computer operations, contributing to smooth daily workflow.
NTA channel 10
|Junior Media Assistant
Lagos, Lagos, Nigeria
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Summary
Supported media operations by developing content, scriptwriting, and mobilizing studio equipment for news coverage.
Highlights
Developed engaging content and scripts for news correspondents, achieving a 100% satisfaction rating for quality and relevance.
Coordinated and mobilized studio equipment, ensuring seamless setup for media coverage and broadcasts.
Contributed to the efficient execution of daily news production, supporting a national news company's operations.
Volunteer
Independent Tutoring
|Volunteer English Tutor
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Summary
Provided volunteer English language tutoring to individuals, enhancing their linguistic abilities and academic performance.
Highlights
Offered personalized English language instruction to students, improving grammar, vocabulary, and conversational skills.
Developed customized learning materials to address specific student needs and accelerate language acquisition.
Mentored learners, fostering confidence and engagement in their English language studies.
Education
University of Lagos
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Bachelor of Education & Bachelor of Arts
Adult Education & English Language
Languages
English
Skills
Technical Proficiency
Computer Proficiency, Microsoft Word, Graphic Design Software, Technology Literacy.
Communication & Content
Team Communication, Script Writing, Content Creation, Verbal Communication, Written Communication.
Customer Service & Leadership
Customer Support, Team Leadership, Onboarding, Problem Solving, Client Relations.
Organizational & Creative
Time Management, Project Coordination, Artistic Skills, Creative Thinking, Lesson Planning.
Interests
Creative Arts
Content Creation, Artistic Expression.
Athletics
Highschool Athletics, Football.